While running QuickBooks in a multi-user environment, errors and issues can occur that prevent users from accessing their company files. One such error is the QuickBooks error 6189, which can pop up due to misconfigured hosting settings. The error can arise due to a few possible reasons that need to be addressed on a priority basis. If you are encountering the QuickBooks error code 6189, you can follow the reasons and solutions provided in this article to resolve it.
If you are unable to understand the steps or resolve the error on your own, you can reach out to us at 1-855-856-0042 and get assistance from our team of experts.
Possible Triggers for the QuickBooks Multi-User Error 6189
The QuickBooks error code 6189 can occur due to the following possible factors –
- You don’t have sufficient permissions to access the company file or the file folder.
- Your QuickBooks is not correctly installed, or the file setup is corrupted.
- Some other user is logged into QuickBooks in a single-user mode; hence, you are unable to switch to the multi-user mode.
- The QuickBooks .ND and .TLG files are either corrupted or damaged.
- There are Windows registry issues, or the drivers used to run QuickBooks are missing.
Recommended to read: QuickBooks Enterprise Cannot Communicate with the Company File
Terminate the QuickBooks Company File Error 6189 Reliably
If you are getting the QuickBooks error 6189, follow the solutions given below to address it –
Solution 1 – Run the QBFD Tool from the Tool Hub Utility to Mend File Issues
The QuickBooks File Doctor tool can fix the company file issues and eliminate the QB error code 6189.
- Go to the QuickBooks Help menu to find and download the QuickBooks Tool Hub
- Follow the on-screen instructions to install theexe file, and once done, access the hub.
- Go to the Company File Issuestab to find the QuickBooks File Doctor tool and double-click the tool to run it.
- Browse your company file and select Check your File and Networkto run a quick repair.
- Once done, rerun QuickBooks and access the company file to check the status of the error code.
If the error remains unresolved, you can run the QuickBooks Install Diagnostic Tool from the Installation Issues tab of the Tool Hub to fix it.
Solution 2 – Allow Full Control to Access QuickBooks Folders on Windows
If your folder doesn’t have proper permissions, the QB Desktop error 6189 is bound to occur.
- Go to the QuickBooks Company File Folderand right-click the folder to select Properties.
- From the Securitytab, choose Edit and select QBDataServiceUser to modify control settings.
- Select Full Controland click Allow, followed by hitting OK to save the modified settings.
- Now, rerun QuickBooks and see if you are able to access the company file without the error code 6189.
You can easily rectify the QuickBooks error 6189 by performing the steps given in this article. If you have followed the solutions and the error persists, you can contact us at 1-855-856-0042 to get immediate assistance from our support team.
A short guide you can see: Fixing An Issue Where QuickBooks Already Has A Company File Open