Tech

How to Solve When the Alexa says, I’m Going Offline Issues?

When you use Alexa as the smart speaker, your voice command will tell the echo to play the music. You will be able to check the weather and listen to the news. You will also be able to get the sports score and control various other smart devices.

Although Alexa and echo will be able to work together. There are at times when you are going to face the issue of Alexa offline.

There are Many Reasons that are Responsible for the Alexa offline issue:

Most of the time there are many reasons that will show you that your device is offline, which means that it is unable to respond to your call. The Alexa app on your smartphone or the echo might have been outdated and the Alexa might not have been connected with the power.

The Wi-Fi could have been malfunctioning which is why the Alexa won’t connect to Wi-Fi.

There are at times as well when the device is situated far away from the router.
Well, whatever the reason may be, there are some troubleshooting steps that are going to get the Alexa and the echo back in their sync.

How to Fix the Issue of Alexa Offline?

Make Sure that you using the Right Connection:

Well, your Alexa speaker needs to be on the Wi-Fi network with the help of an active internet connection. If you want to access some of those functions, then your smartphone needs to be on the same network as the Alexa Device.

What you can also do is check what network the Echo device is on by opening the Alexa app on your smartphone and then going to the devices. Scroll down, until you are going to see a status box.

When you click on that status box, it is going to show the device settings page that includes the wireless settings. If you want to move your device to the new network, then you need to make sure that your smartphone is on the desired Wi-Fi network.

After that click on the Wi-Fi network row on the device page settings that are in the Alexa app and then follow the in-app directions.

Update Your Password:

Well, are you the one who has changed their Wi-Fi password recently? Well, if that is the case, then you need to update the Wi-Fi network.

When, if you wish to update Alexa’s Wi-Fi network, then you need to follow the same steps as Switching the Wi-Fi network. Just follow those instructions and you will be able to update your wifi.

Now also, Check the Status of the Wi-Fi or Wireless Network:

Well, you need to take a good look at your router as well as the modem and see if all the lights are green. Well, if they are all green, then you need to test the network and the internet connection on the computer.

Make ensure that it is on the same network as Alexa and see whether or not you can open any website.

If you see that you are using any smartphone for the test, then make sure that you are turning off the cellular data first. Otherwise, you will not be able to tell if the website is actually loading or not.

Also if you are testing and using your computer, then make sure that it’s connected with the Wi-Fi and not through the ethernet cable.

Move Your Device Closer To the Router:

Well, even if your Wi-Fi is working, it might still be showing Alexa offline. If this is fixing the issue, then you need to move your echo as close as possible to the router. After that check, if that is still showing as offline.

If it fixes the issue, then you need to extend your Wi-Fi signal. Your signals will be able to reach up to 150 feet.

Any kind of interference with the Wi-Fi devices, baby monitors, microwaves, or wireless phones can shorten the distance of the Wi-Fi signal.

These are some of the ways through which you will be able to resolve the issues of Alexa offline. Well, if you are still facing the issues, our tech experts will be able to help you out.

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