What causes the QuickBooks error PS036 and How to Fix it?

Payroll errors are common among QuickBooks users. They interrupt the update process and usually trigger when the payroll subscription expires. The error often appears when a user tries to download payroll updates after upgrading QuickBooks to a new version. The error message that appears on the screen says, “There is a problem verifying your payroll subscription.” There are multiple reasons that trigger the payroll error, such as expired QuickBooks payroll subscription, damaged paysub.ini file, and outdated Windows operating system. Through this blog, we will brief you on causes and quick resolutions to fix error PS036 in QuickBooks, so stay connected until the end.

If you are unable to resolve the PS036 QuickBooks error, get in touch with the QuickBooks technical support team for assistance by calling us on our 1.855.738.2784.

Reasons why you come across QuickBooks error PS036

Down below is the list of known factors that trigger the error:

1. The QuickBooks payroll subscription is invalid or expired.
2. Multiple payroll agreements are active with one inactive direct deposit agreement.
3. The product is out-of-date and Windows does not support the QuickBooks Desktop version you use.
4. Possible damage to QuickBooks data and incorrect service key.
5. Employer Identification Number is invalid or incorrect.
6. The Internet connection settings are incorrect.
7. Presence of damaged files in the CPS folder.
8. Windows Firewall settings block payroll updates in QuickBooks.

Recommended to read: QuickBooks Error PS033

Solutions to Tackle QuickBooks payroll update error PS036

Solution 1. Validate QuickBooks payroll subscription

1. Open QuickBooks, go to the Employees menu and choose My Payroll Service.
2. Select Account/Billing Information and log in using Intuit Account.c
3. Verify if the payroll service shows Active, and then close the window.

Solution 2. Update to the most recent QuickBooks Desktop release

1. Close the QuickBooks file, quit the QuickBooks Desktop application, and open the Windows Start menu.
2. From the list of applications, find the icon of QuickBooks Desktop and right-click it.
3. Choose the Run as administrator option, go to the No Company Open screen and click the Help menu.
4. Select Update QuickBooks Desktop, then Options menu and click Mark All.
5. Choose Save, click the Update Now tab and select the Reset Update checkbox to clear previous QuickBooks updates.
6. Select Get Updates to start downloading the update and then accept the prompt to install the update.
7. Once the installation is finished, reboot your PC.

Solution 3. Delete EntitlementDataStore.ecml file to fix error PS036

1. Quit the QuickBooks Desktop application, select the Windows Start menu and type Run in the Windows search field.
2. When the Run box opens, type C:\ProgramDate\Intuit\EntitlementClient\V8 and tap the Enter key.
3. From there, look for the EntitlementDataStore.ecml file and right-click it.
4. Choose the Delete option and click Yes to confirm.
5. After that, restart QuickBooks and register it again by following the on-screen steps.

If above-discussed solutions doesn’t help you fix error PS036, try these alternate ones:

1. Keep QuickBooks payroll tax table up-to-date.
2. Download QuickBooks Tool Hub to run Quick Fix my Program.

We expect that you will be able to fix the QuickBooks error PS036 after implementing the above solutions. If the problem continues or you need any help, call us on our toll-free number 1.855.738.2784 and talk to certified QuickBooks professionals.

You may read also: QuickBooks Error 6190 816